Frequently Asked Questions

Frequently Asked Questions

This is a collection of our most frequently asked questions. Should you have a question that is not listed here, please click "Contact" above and send it to us.

FAQS

What is the minimum age to rent?

You must be 21 years or older to rent and operate the watercraft.

When should I arrive?

You will need to arrive early to make sure the checklist is complete and to complete the in person orientation. Exact arrival details will be located within your confirmation email.

Is a valid driver’s license required?

Yes, a valid driver’s license is required.

Do I have to wear a life vest?

Yes, life vests are mandatory and provided at no extra charge.

What if the equipment gets damaged?

Renters are responsible for any damages. Full details are in our waiver.

Can I bring food or drinks?

Absolutely no food or alcohol is allowed inside of watercraft. Only water in a clear container is allowed onboard.

How do I book a JetCar?

Click the ‘Book Now’ button on the website or if you need additional help fill out our contact form.

Where do I park?

Parking instructions will be sent with your booking confirmation. We’re not responsible for lost or stolen items.

Where are you located?

To provide maximum flexibility, we rotate ride days across multiple lakes based on a predetermined schedule. Your exact JetCar location will be included in your confirmation email after booking. Please note: our office address is not the location of your ride.

What is your cancellation policy?

Full refund will be granted if cancellation is received before 48 hours of the start of the event. Should there be inclement weather conditions, we may issue a refund or reschedule the day of your reservation.

How far can I go?

Each experience distance is determined by your pre-paid duration and speed that you drive. We encourage you to explore the lake; however, you are required to return to the predetermined dock 5 minutes prior to booking end time.

Are kids allowed to ride?

There is no age requirement; however, each person MUST weigh at least 60 lbs or more each and not exceed maximum weight listed on the individual watercraft.

Is the price for a JetCar rental per person?

JetCar base and promotional prices are per car per hour rental. Each car can hold up to four average size adults. You're welcome to split the bill between the four seats however you prefer, but we can only keep one card on file. If you're a solo rider and covering all of the costs, know it will be well-worth the ride!

What happens when I hit the "Book Now" button?

You will be prompted to select the car you'd like for your rental and then check availability. Next, you'll enter in your general contact information, choose whether or not you would like to add-on any additional products; and, then lastly you will enter your credit card information in order to submit the required $100 deposit per vehicle to reserve your booking. A confirmation email will immediately be sent to the email address you inputted on file. All of the details you need for your booking are outlined in the email including a safety training video, waivers, and details on the location of the reservation.

Are there restrooms onsite at my reservation location?

Depending on the location there may be a public use restroom within 5 minutes walking distance or short drive. It's best to handle everything you need to before arriving 15 minutes prior to your booking time.

Do you offer walk up services?

All of our booking are made in advance. We may consider a same day booking subject to availability and will charge a $25 same day fee. If you are interested in a same day booking, give us a call at 615-208-2271.